User Fees

Core Service*

Service to destinations within Grey and Bruce (and outside this area for medical appointments)

Monday - Thursday
6:00 PM - Midnight

Sunday
9:00 AM – 9:00 PM

*No service on Statutory Holidays (except for dialysis)

Individual User Fees**

**Effective March 15, 2026 (for qualified users)

$2.50/km subject to a minimum charge of $12.00/ride.
$2.50 per extra stop – drive-thrus excluded
$24.00/hour may be charged for waiting or where a client is deemed to have a vehicle and driver ‘chartered’ for their exclusive use.

The first hour of wait time is FREE. There is no wait time charge for dialysis clients

Qualified Users

Service will be provided to any qualified user who is a property taxpayer or resident of the Municipality of Kincardine. See map. Visitors of eligible residents can also use the service, provided they give the driver the name, phone number and address of the person they are visiting within the Municipality of Kincardine.

Clients may have an attendant/companion ride with them for no additional charge. There will be a charge where the attendant/companion is being transported without the client
Clients needing assistance are required to have an attendant accompany them
There may be a charge to pick-up or return a wheelchair or attendant
A fee of 50% of the missed ride cost will be applied to the client’s invoice, with a minimum of $30 and a maximum of $60 for local rides. For long distance rides (London, Kitchener, Guelph, Burlington, Greater Toronto Area), a fee of 50% will be applied, with a minimum of $50 and a maximum of $300. Rides must be cancelled by 1:00 PM the business day before. “No shows” are highly disruptive and clients with a pattern of not cancelling unneeded rides may be discharged from the service***
Clients not returning will be charged for the full round trip.

***Dispatch will keep a record of the reasons given for a late cancellation. For cancellations that show a trend, such as repeat sickness reasons, the General Manager will decide whether to contact the client to discuss or to apply a late cancellation fee.

Severe Weather Conditions

In case of severe weather conditions where SMART has determined in its sole and absolute discretion that it is unsafe to operate the Vehicle and/or provide the Transportation Services, no Transportation Services shall be provided (“Severe Weather Cancellation”). In such cases, the assigned SMART driver will contact Eligible Clients impacted by the Severe Weather Cancellation directly via telephone, to advise them of the Severe Weather Cancellation. On the next business day, the assigned SMART driver will contact the SMART’s office and inform dispatch about the Severe Weather Cancellation. There shall be no User Fees and/or Penalty Fees charged for Transportation Services cancelled due to Severe Weather Cancellations.

More Information

Policies

Saugeen Mobility & Regional Transit

Since 1977, SMART has been serving members of the community. We are a specialized public transit service for those with mental or physical challenges, visual and/or cognitive impairments. Register today, schedule a ride and begin using the service. Our modern fleet of vehicles is standing by!